Evaluation and performance comparison of a model for adoption of biometrics in online banking

Authors

  • Al-Janahi N. Dept. of Information Science College of Life Sciences, Kuwait University, Kuwait
  • Abd-El-Barr M. Dept. of Information Science College of Life Sciences, Kuwait University, Kuwait
  • Qureshi, K. Dept. of Information Science College of Life Sciences, Kuwait University, Kuwait

DOI:

https://doi.org/10.48129/kjs.v48i2.8800

Keywords:

Online banking, technology adoption, biometrics, biometrics adoption models, Biometrics in banking in Kuwait.

Abstract

Review and Proposed Model” [Al-Janahi, N. et al, 2019] in which we proposed a model for adoption of biometrics in online banking system in Kuwait. The research started by developing a model for measuring the customers’ acceptance of biometrics adoption in online banking in Kuwait. Self-administered questionnaires were distributed through SurveyMonkey.com platform.  A total of 500 invitations were sent and 302 valid responses were received. The data was analysed using SPSS software tool, version 22. Analyses such as descriptive, correlation, regression, t-test and one-way ANOVA were conducted on the collected data to test their relationships and significance. The results revealed that self-efficacy, perceived behavioural control, reliability, appearance, support, content, safety and privacy are important parameters that need to be carefully addressed by the bank management while considering adoption of Biometrics in online banking in Kuwait. Bank management need also to ensure that the intended biometric system is easy to use, that it provides the expected usefulness, and that it ensures high level of convenience and that it earns (secures) customers’ trust and satisfaction.  

Author Biography

Abd-El-Barr M., Dept. of Information Science College of Life Sciences, Kuwait University, Kuwait

Mostafa Abd-El-Barr received his PhD degree in Computer Engineering, University of Toronto, Canada in 1986. He was the acting Dean of the College of Computing Sciences and Engineering September 2016 to February 2019, was the Vice Dean for Academic Affairs, CFW from 2005-2009, and the first Chairman of the Department of Information Sciences, Kuwait University from 2003-2005. He is a Professor with the Department of Information Science, Kuwait University since 2003 and an Adjunct Professor with the ECE Department, University of Victoria (UVic), BC, Canada, since 2005.  His research interests include Information Systems Security, Design and Analysis of Reliable & Fault-Tolerant Computing Systems, Computer Networks Optimization, Parallel Processing/Algorithms, Multiple-Valued Logic (MVL) Design & Analysis, VLSI System Design, and Digital Systems Testing. He is the author and/or co-author of more than 170 scientific papers published in journals and conference proceedings/symposia. He has published three books (two were also translated to the Chinese Language). He is a certified professional engineer in the Province of Ontario, Canada. He is also an official program evaluator with ABET International Accreditation organization. Professor Abd-El-Barr is a senior member of the IEEE, a member of the ACM, and a member of the International Association of Engineers (IAENG). 

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Published

05-04-2021

Issue

Vol. 48 No. 2 (2021): Kuwait Journal of Science

Section

Computer Science